1. Can I paint more than one animal on my painting?  Yes! Please make sure both photos are from similar lighting & eye level. When submitting photos, (if you have similar looking pets) please note which pet is which. Your pets do not have to be in the same photo, we can work some magic and put them on one canvas based on two different photos. This is actually preferable to make sure you have high quality photos of each pet.

2. Can I use a combination of photos? Each pet paint by number will be based off of one photo (2 pets per canvas can be based on 2 photos), but let us know if you have a favorite photo in your email. Please note in the ‘special instructions’ box when ordering if you have small edits like collar color changes, adding a name on your art, etc.

3. Can multiple people work on the same painting? Yes! Each kit comes with 3-4 brushes, so there will be plenty of brushes for two people to work on one canvas. We wouldn’t recommend three people working on one canvas, it’s simply too small for that many people to be comfortable painting around it.

4. Bulk discounts? Yes! We do group orders all the time. If you’re ordering more than $200 of painting kits we are more than happy to send you a 20% off bulk discount. Use the code BULKDISCOUNT. If you would rather send your background colors and special requests via email with all of your pet photos, feel free to skip that part of the checkout form. We are flexible. Feel free to organize your bulk pet photo submission via Google drive, Dropbox, or a zip file if it’s easier than sending all photos as attachments. If it’s best for you to send individual emails with each pet, that works for us, but please send them all on the same day so your order stays together.

5. How do I gift a kit to a friend? Check out our gift information page.

6. How long do they take to paint? Times will vary based on pet and person, but average is about 3-6 hours.

7. What to do if my paints dried out? When you are ready to paint, please order new paints at grayduckart.com/paint

8. Is my phone camera good enough to use for my photos? Yes!

9. What background color would look good with my photo? Lighter colored animals look best with dark colored backgrounds (gray blue, dark teal, purple, blue, dark gray, maroon, emerald). Dark colored animals look good with light colored backgrounds (light pink, light teal, light blue, lavender, lime, yellow, orange, coral, light gray) If you have a mix of dark fur and light fur, chose something bright and fun and in the middle (light teal, dark teal, dark pink, orange, red, coral, lime). Typically brown colored animals look best with cool colors, meaning blue, teal, purple, green type of colors. Black, white, or gray colored animals look great with warm or cool colors.

10. Where does Gray Duck Art ship to? We ship to all 50 States and also to Canada. Shipping to Canada can take anywhere from 3-5 weeks. Please paint your kit within 2 months if you live in the United States and 1 month if you live in Canada.

OTHER QUESTIONS? Email maddy@grayduckart.com or call/text Maddy at 952-250-5253